

Updating drivers from the Device Manager or Windows Update is rarely enough. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Then continue with the other steps to go over your install most thoroughly.Ħ) Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Restart PC.Ĥ) If that's not enough then uninstall the game from the same place, restart PC, reinstall the game from MS Store Hub (three dots at top right of Store app) > My Library.ĥ) If the above steps don't help then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: Įven if you've already tried one of these steps, please do them over in sequence:ġ) Check for game Updates in MS Store Hub (three dots at top right of Store app) > Downloads & Updates.Ģ) Run the MS Store apps troubleshooter at Windows Settings > Update & Security > Troubleshoot > Additional Troubleshooters > Windows Store Apps.ģ) Try to Reset or Repair the game in Windows Settings > Apps > Apps & Features > Advanced Options > Reset or Repair. If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here. Read about it first in the tutorial above and then try restoring to just before this started. System Restore is your first line of defense and can take you back to a point before a problem began. This saves Store games progress.ĭo you know when this started? If so See if you can System Restore to a point before the problem began following this guide. Make sure you are signed into the game and MS Store at top right corner Profile icon. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.
